I have been dealing with the same issues for the last couple weeks with Quickbooks customer support and 3 out of every 4 have no idea what is going on. Countless hours have been spent trying to figure this out and it has been very frustrating. I needed two seats for our growing company and I was told by sales that it would be a really easy transition, as I was hesitant to purchase another seat. This has been nothing but easy. I will read through this thread and hopefully find something that works on my own.