Thank you for joining in this thread, Opia. I understand the importance of having to email your customers for your business. Allow me to shed some light on this. 

Please know that we value our customers' feedback to ensure that our product fits your needs. However, we cannot determine if the current feedback is being prioritized since they are randomly read by our product developers. And this may take time to add to the upcoming updates.

The good thing is that you can check our website to track the status of your feedback and see the recently updated ideas: Customer Feedback for QuickBooks Online.

Additionally, you might want to visit our QuickBooks Blog for the latest innovations and product news.

This thread is always open for more feature requests and QuickBooks-related queries. The Community is available 24/7 to assist you. Stay safe.