I appreciate you for reaching out, cn133. Let me share with you some important detailed information about multi-user setup.
Initially, you've done a great job of completing the initial troubleshooting steps. Based on the issue you are facing, it seems that we need to take further steps to get your QuickBooks software up and running.
To begin with, we'll need to restart the QuickBooks Database Service Manager, which manages the company file for multi-user access.
In addition, we'll need to configure the firewall settings to ensure that the QuickBooks software can communicate with other computers on your network. This should help resolve your issue and get your QuickBooks software running smoothly again.
For QuickBooks Desktop 2023, you might encounter issues or errors due to blocked dynamic ports and specific port numbers. To fix this, simply restarting the QuickBooks Database Service Manager should refresh the connection and improve performance.
Here’s how:
- Open QuickBooks Desktop from your server computer.
- Tap the File menu to choose Open or Restore Company.
- Then, tick the radio button for Open a company file and choose the file you’re working on.
- Once opened, select Next to mark the box for Open file in multi-user mode and tap the Open option.
- Next, log in to the company file and navigate to the File menu to select Close Company/Logoff.
- This action will close the company file on your server.
- Launch the Windows Start menu and enter the Data
You should check out this article for more detailed troubleshooting steps: Use QuickBooks Database Server Manager.
Moreover, please refer to this page for more information on how to Fix company file and network issues with QuickBooks File Doctor.
Don't hesitate to reach out if you have any questions about QuickBooks Desktop network concerns. Our team is available 24/7 to provide the support you need. Have a great day!
