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I recognize the impact of being unable to enter an email, nsteadman. We can have a specialist assist you in successfully creating a new company file.
Before proceeding, have you followed the troubleshooting provided by my colleague, ChristineJoieR, above? These steps will help you set up a new company file in QuickBooks.
However, I recommend contacting our Support Team if you're still getting the same results. Our experts can help you repair the field. I'll show you how:
- Go to the Help icon, then select QuickBooks Desktop Help.
- Press Contact Us.
- Enter a description of your subscription concern, then click Continue.
See this article for our operating hours to contact us promptly: Contact QuickBooks Desktop support.
Once settled, follow the instructions in this article to proceed with your goal: Create a QuickBooks Desktop company file.
You'll want to visit this page to familiarize the things you can do with the product: View all help for QBDT.
I'd like to know how you get on after communicating with our experts, as I want to ensure we resolve this. Feel free to reply to this post. I'll surely get back to you.