Yet another great feature QBO offers, this is such a simple issue that causes so much frustration.  And there's a reason I've delayed migrating to QBO for over 10 years, it's run of the mill transactional frustrations such as this.

Now I'm on hold with a non-stateside support agent (FOR OVER AN HOUR NOW) who can't get their head around the issue even tho I've pointed to this article and showed examples.

PLEASE FIX THIS ISSUE