This isn’t a resolution. I see in the comments that this has been a years-long issue & a dumb one at that.

I have only been using online for four months and that is one of the first things I noticed in Vendors & Customers.  Sometimes I have 5 people that I have to cc when sending & I have had to create a separate database with all of the names & emails in it to copy & paste into the email Cc area.

I agree that the contact information is minimal as it is in Online & removing it altogether is not a resolution.  You should not have discontinued Desktop it was working just fine.  Because of payroll, we were forced into changing.