Thanks for chiming in on this thread, @CortJ. I'll help you fix your query so you can upgrade your QuickBooks Desktop Pro seamlessly.
The issue you encounter might be the cause of an incorrect license or product code. You can double-check the email that verified your transaction when purchasing from our website. You can look for your license number and product code from there. If you are unable to find them, you can see them by logging into your customer account maintenance portal (CAMPs).
Otherwise, look for the sticker on the original CD envelope if you bought it from a retail store.
You can also contact our Customer Care Support Team for further assistance. They can safely have a screen-sharing session and guide you through the best process.
Here's how you can reach out to them:
- Go to the Help menu, then select QuickBooks Desktop Help.
- Select Contact Us.
- Please give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and choose a way to connect with us.
Check out this article for more tips on fixing errors when entering your license number and activation code or after subscribing to QBDT: Fix activation, license, and product numbers issues.
To learn more about upgrading to a newer version of your product, visit this guide for reference: Upgrade QuickBooks Desktop Pro, Premier, or Enterprise.
I'm more than willing to help if you have any other concerns with your account. I'll ensure your needs are taken care of.
