I wish you didn't have to go through all these hurdles when signing into your QuickBooks Online (QBO) company, @iansg. Let me route you to the best support for this concern.

To get assistance immediately, I suggest visiting this link to reach out to our live support team and connect with an expert since you're unable to sign in to your QBO account directly: https://help.quickbooks.intuit.com/en_GB/contact?pageContext=login&_ga=2.49170790.178876911.16841708...

Also, please be reminded that they're only available from 8 AM to 10 PM on weekdays and 8 AM to 6 PM on Saturdays. Visit this article for more information about this process: Get help if you can't sign in to your QuickBooks Online account.

Otherwise, you can utilize a QBO test drive to contact our support team via the ? Help button of the program. Check out this article for the direct link: Test drive QuickBooks Online.

Moreover, you can refer to the following topics from this resource for additional tips and resources while working with QBO in the future: Help articles for QuickBooks Online.

Let me know if you have follow-up questions by commenting below. I'm always willing to help. Stay safe!