I also had this problem with QB Desktop 2023 on Win 10 machine. I can't believe the answer is as simple as extracting the QBSetup .exe, then run the extracted Setup.exe file (I used winrar to extract, not winzip7). I spent 1.5 hours with a level 1 tech to no avail. Got escalated to level 2, but I told tech I don't have time to sit around. And as some earlier posters noted, it is unfathomable that a user had to clarify this after 4 years!!.
If found this in one of the threads from an actual QB rep:
- Retry extracting the installer package. The file name depends on the edition and version of your QuickBooks (for QuickBooks Desktop Pro 2018 = QuickBooksPro2018.exe).
Retry? I was never given instructions to extract the downloaded setup .exe in the first place! And Level 1 today had no idea! Maybe QB should be providing a .zip instead of a self-extracting .exe since it's pretty obvious the "self-extracting" part is goofed up!
