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Hello there, RWHM.
I appreciate you bringing this concern to us and trying to perform some possible troubleshooting steps to fix this odd behavior.
Our engineers are aware that users cannot access and enter time in QuickBooks. While we're working on this, I recommend contacting our Support Team to add your company details as an affected user. Here's how:
- Within your QBO account, go to Help in the upper-right corner.
- In the Search tab, click Contact us.
- Enter a brief description of your concern.
- Click Continue
Here are some articles that provide tips about time tracking in QuickBooks Online:
Rest assured we will provide an update once information is available.
If you have other concerns while doing tasks in your QuickBooks company, please don't hesitate to comment below. I'll be around to help you anytime. Take care and stay safe.