Greetings, @EBCh.
Thanks for joining in on this thread. Allow me to point you in the right direction.
The best route would be to get in touch with our Customer Support Team for further assistance. You'll be able to walk them through the process you took and see if you missed an instructions along the way. Here's how to contact them through the product:
- Go to the Help menu.
- Click the QuickBooks Desktop Help option.
- Tap the Contact Us button/hyperlink.
- Enter your question and press Let's talk.
- Scroll down and pick to Get a callback.
It's that easy!
Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!
