Hey, @SMNovice. 

Thanks for joining in on this thread. 

Based on the information you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to review the account and see why this is happening and what the next steps would be for your business. 

Get in touch with QuickBooks Desktop Support.

Keep us updated on how it goes. We're always here to have your back. Have a great day!