Hello @JoyceM8385,

Thank you for providing a detailed post about the issue. I'm here to assist you with your concern about the crashing problem when recording a journal entry in QuickBooks Desktop.

I've checked, and there's no reported issue similar to what you've encountered using the 2021 version. For now, I recommend you perform some troubleshooting steps to isolate and figure out the problem.

You can start by running the Quick Fix my Program from the QuickBooks Tool Hub. It fixes common errors and unusual behaviors like the one you're having on your end.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
6. In the QuickBooks Tool Hub, select Program Problems.
7. Select Quick Fix my Program.

If the issue persists, let's perform additional troubleshooting steps in QuickBooks. Please visit this link and follow the remaining solutions to get back on track: Fix issues when QuickBooks has stopped working.

In case all else fails, please reach our support team by requesting a callback. Our support can investigate the issue further and perform the necessary actions to help.

Our Customer Support Team for the Pro, Plus, and Premier is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. 

See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Also, I want to share an article you can visit to know more about QuickBooks Desktop service discontinuation. Check this out: QuickBooks Desktop service discontinuation policy.

Feel free to hit that Reply button if you need more assistance fixing the program. I'll keep an eye on your thread. Have a great day.