Hello, Kuickmeat.
Let me share what error code 81624 is in QuickBooks.
QuickBooks Online is very sensitive to every detail we enter, especially when it comes to processing payments. This is for security purposes.
The Error Code: -81624 means that the payment authorization failed. The reason for this is an invalid address or the details we enter is not matching with the financial institution. Make sure everything is correct. You'll want to reach out to your credit card provider to verify the details.
Once verified yet the issue continues, I suggest contacting our Customer Care Team. They can pull up your account and do a screen-sharing session to identify the cause and investigate further. Here's how:
- Go to the Help menu, then click Contact Us.
- Type your concern in the box and tap Let's talk.
- Choose either Get a call or Start a chat.
- Complete the required data and submit the request.
Check the following article for more information about viewing your subscription info, updating your payment method, changing your billing schedule, and upgrading or downgrading your subscription: Manage billing, payment, and subscription info in QuickBooks Online.
I'll always have your back whenever you need help updating your payment information when resubscribing. Just tag me in your reply and I'll get back to you as soon as possible. Have a good one!
