I appreciate you for sharing your experience with us, edkk.

I understand your desire to speak to one of our representatives. However, I want to inform you that Intuit will only initiate contact if you requested a call back from our Support about an issue in QuickBooks. This is process is more secure and convenient to get to our representative. You can reach us through our QuickBooks Desktop Help.

For any QuickBooks Desktop concerns, you can reach us through the contact details found in this link: Contact the QuickBooks Desktop Customer Support Team.
 

Learn more about what can and cannot be imported when switching from QuickBooks Desktop to QuickBooks Online: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

Since you're new to the Online Payroll version, let me share this Getting Started Guide to easily navigate the feature: Get Started With Payroll.

Get back to me if you need further help with anything about QuickBooks. Have a good one.