I appreciate you for doing the troubleshooting steps shared in this thread, @edkk.
Since the issue still persists and nothing happens after doing the recommended steps above, I'd recommend contacting our support team directly to notify them of what's occurring. They have the necessary tools to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary to resolve this issue.
To reach them, here's how:
- Open your QuickBooks file.
- Proceed to Help menu, then select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue.
- Choose Let's talk, and then select a way to connect.
Additionally, I've attached articles you can utilize to help manage and guide you in migrating files in QuickBooks:
Stay in touch with us if you have further questions about the migration process. The Community is always open to help you. Keep safe!
