Thank you for responding to my post!!  It's more than I expected.  I'd like to preface by saying that I have Quickbooks 2016 and up until this point it has worked flawlessly with Microsoft Outlook.  The Microsoft Support team did spend quite a long trying to help me resolve this issue but I am still stuck.  The problems began when I had to upgrade from Microsoft Office 2013 to the new Microsoft Office 360.

I have 2 computers, one home and one work.  Home computer is a Toshiba 64bit laptop and desktop is a 64 bit desktop. 

On the laptop, I uninstalled Office 2013 and installed Office 365, no problem and it has worked with Quickbooks without issue.  I believe that since there was not a reformat done to the laptop, and that it was already working with Microsoft Outlook that the transition was made without issue.

When downloading Microsoft Office on the desktop I also downloaded a virus, causing me to reformat the computer to resolve all issues.  

 I have gone the route to completely wipe the drive (SSD) and reformat the desktop to the image drive I received when the computer was first built. (2019) It is home built bare bones computer without any software that could conflict.  I installed windows and all of the updates, then Microsoft Office, then  Quickbooks in that order.  

I have tried the "webmail", choose "other" "outlook.office365.com"  ssl/tls 993 for my manual setup.  The process begins, then times out.  I have brought the desktop home over the week end to try and find a possible solution.  I have tried my home internet connection, Comcast, the same as at work and still no luck.  I have checked the "win.ini" path and all of the characters are already present so nothing to do there.

I have checked prior to Quickbooks installation that the email I am using is the only profile and that it is the one showing up under mail in control panel.  

On the first try, Microsoft Office would not uninstall from the desktop, hence the virus that came in with the download, and my decision to reformat.

I have tried fix and repair, willing to try again.  At this point, I feel my only options are the following:  reformat the desktop again, install Microsoft Office 2013 and get it working with Quickbooks, then remove Office 2013 and install the newer version, hoping that would work.   Or clone the laptop drive and try to get it to work with the desktop.  Final solution, which is not practical use the laptop at work and the desktop at home.  I'm certain that it will be a big challenge to make the cloned drive work with the desktop, however not impossible.  I am reasonably technically savvy, however I know what I know and also what I don't so I try not to cross the line.

I'm sorry to make this response so long, however all the facts are necessary to determine, how the problem has occurred, what I have tried, and what I  already know does not work.

One other issue I am having is the Ariel Unicode MS error on sales receipts every time I print.  It only happens on sales receipts, not on purchase orders, invoices, or estimates.  I have tried to change fonts in designer layout but I  am not even using the font that is showing the error.

At this point the desktop had Microsoft Office 365 and Quickbooks 2016 plus the HP1536 printer installed on it.  No other software or programs have been installed at this time.

This is all very frustrating and I will be appreciative of any help I can get to resolve the problem.  I will post the solution if I find one as well!!  

Thank you very much for your help!!