Hey there, @rawindley1. 

It's great to see a new face here in the Community. I can provide some information to help you out with your issue. 

Based on the details you gave, I'd recommend performing a Clean Install on the product. This will help resolve any errors or glitches that can be happening behind the scenes. Here's a guide on how: 

Clean Install in QuickBooks Desktop

Feel free to come back and let me know if that worked for you. It's my priority that you're able to get this fixed. I'll be waiting for your response!