Thank you for getting back to us and sharing a screenshot of your issue, @lynnelt24.
I can see how challenging this problem is. But don't worry, I've come to share other troubleshooting steps that can help fix your display issues in QuickBooks Desktop.
The troubleshooting steps shared by my colleague above will only help resolve data issues on your company file. However, we have a different solution when it comes to the display issue in QuickBooks Desktop. Let me share it with you.
Strangely sized on the screen may be caused by a newer high-resolution monitor. In this case, you'll need to change your default settings in QuickBooks to get the best results. Here's how:
- Close your QuickBooks Desktop.
- Search QuickBooks from the Start menu. Then right-click the QuickBooks icon and select Open file location.
- In the folder, right-click the QuickBooks.exe file and select Properties.
- Go to the Compatibility tab and select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
- Click Apply, then OK.
Once done, open your QuickBooks company file and go back to the E-Pay Login window to verify. If you get the same result, I suggest adjusting your view preferences in QuickBooks. Let me guide you how.
- Go to the Edit menu and select Preferences.
- Click the Desktop View menu, then go to the My Preferences tab.
- In the View section, select the One Window option.
- Select OK.
If the issue persists, you can check out this article for other troubleshooting steps: Fix screen issues in QuickBooks Desktop.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Don't hesitate to let me know how it goes, @lynnelt24. I want to make sure this issue is taken care of.
