Thanks for coming back,@swimgirl.
I appreciate you for performing the steps provided by my colleague. We can run the Verify Data tool which self-identifies the most commonly known data issues within a company file. Then, try running the Rebuild Data to resolve data integrity issues. Here's how to Verify data:
- Choose Window then Close All.
- Verify Data. Choose File then Utilities.
- Tap Verify Data. If you see:
- "QuickBooks detected no problems with your data," no further action is needed.
- A specific error message, there may already be an article for it. Try searching for it on our QuickBooks Desktop support site for specific instructions.
- "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.
Once done, try rebuilding data by following the steps below:
- Choose File, Utilities then Rebuild Data.
- You will receive a warning message to backup your company file, press OK. A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file. A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
- Choose where you want to save your backup, then tap OK at the bottom of the QuickBooks Desktop Backup window.
- Click OK when you get the message "Rebuild has completed".
If the same thing happens, just use your backup company file (.qbb) to restore your company file in QuickBooks Desktop that contains the missing data. You can follow the steps and details in this article: Restore a backup of your company file. If you can't access the company file, follow the steps in this link to troubleshoot the issue: What to do if you can't open your company file in QuickBooks Desktop.
I've attached an article you can use to learn more about how to fix a company file using the QuickBooks File Doctor tool: Fix company file and network issues with QuickBooks File Doctor.
Feel free to update us after performing the steps as I want to make sure you open the company files without missing data. Take care always.
