I'm here to share why you're unable to use the Bank feeds feature, JW2020.

I can see how helpful it is to download and track your bank transactions.

To ensure that the data of our customers are highly protected, we will discontinue those out-of-date, non-compliant, and missing updates software every three years.

The discontinuation includes QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services.

You can check this reference to know more about the this matter: QuickBooks Desktop discontinuation policy.

Though, you may upgrade your file to continue using the Bank feeds feature. I've added this link for the detailed steps to upgrade: Upgrade QuickBooks Desktop.

Afterward, you can download the transactions and assign them to their correct accounts.

Keep me posted whenever you have concerns with QuickBooks. I want to ensure that it gets taken care of.