Good afternoon, @Dtvaldoblue. 

Thanks for joining in on this thread. Let me point you in the right direction to get this problem handled. 

If none of the options worked from above, I suggest contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Select the QuickBooks Desktop Help option. 
3. Press the Contact Us hyperlink. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Let me know how the phone call goes. I want to ensure that you're taken care of today. Have a splendid day!