Good afternoon, @Dtvaldoblue.
Thanks for joining in on this thread. Let me point you in the right direction to get this problem handled.
If none of the options worked from above, I suggest contacting our Customer Support Team for further assistance. Here's how:
- Go to the Help menu.
- Select the QuickBooks Desktop Help option.
- Press the Contact Us hyperlink.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Let me know how the phone call goes. I want to ensure that you're taken care of today. Have a splendid day!
