Thanks for the reply Joesem M,

So to be clear yes we had the 2022 R3 64 bit version of the DB32 (64) installed and only files for the 2022 version will go into multi user mode after it is installed correctly.

When Any file that is not upgraded to 2022 versions of QB is opened in older versions such as 2021,2020, ect, These files will not go into multi user mode but as said earlier the 2022 files will.

If you only install the DBM for 2022 it does not allow 2022 or any other year to go into multi user mode when the DB32(32-bit) DBM is installed.

So... How do we create a ticket on this? Please dont say call tech support....