@Rubielyn_J wrote:
Thanks for joining this thread, @jadem. Let me provide additional information to fix multi-user issues.
We had to uninstall the prior version installed on the server computer. If the QuickBooks version 2022 is nowhere to be found after uninstalling the prior version, perform a manual clean install on QB 2022 to fix it.
Let's make sure everything is installed and set up properly. If needed we may need to reinstall some components. Aside from that, ensure to use QuickBooks Desktop version 2022 R3 for the multi-user to work perfectly.
If the issue persists, I suggest contacting our support team to check your account. They have the tools to find the root cause of your concern and find a fix.
Moreover, let me share this article to help set up a multi-user network so computers on your network can access your company files: Multi-user setup.
Fill me in if you have further questions about this matter. I'll be around to provide additional input to resolve your concern. Stays safe!
I think this thread deserves a little more elaboration on Your explanation....
Quickbooks tech support keeps referring to fully installing a fresh install of QB 2022R3 versions with dbm on our servers that are meant to only manage files and not to actually use the software on the server its self but to be used across the network with dedicated TS servers or workstations with installs of the software only without confirming or denying that only 2022 version will work in M/U mode.
There are at least two people in this thread that have already confirmed through independent testing that Yes 2022 versions will enter M/U mode if you fully installed the software and DBM on the machine where the files are located and set up the Data base manager to scan the folder locations where the files are stored.
DONE Its not a question anymore. Yes fully install software/ DBM on the machine that houses the files/ scan folder location M/U mode works for 2022 versions and 2022 versions only. Can I say it a different way to make that any clearer????
The questions being asked here are Will 2022 and the previous currently supported versions of QuackBooks work in multi user mode on the same network or not?
Many of us in this thread have spent hours on the phone wasting our time listening to a help desk individual communicate in the background to a senior tech, and get the same answer over and over and over and over to preform a fresh full install where the files will be stored... Yes, duh... read above again slow if it didn't stick the first time. WE GET IT, This fixes 2022 version multi user mode issues ONLY.
Once 2022 versions are installed in a manner described in this article over and over again, IT Does Not allow previous versions ei 2021, 2020, 2019 of quick books to work in multi user mode, it only allows 2022 to to be used in multi user mode.
So is it possible to use 2022, 2021, 2020 all on the same network in M/U mode or not.
No one wants to waist another minute on this topic sitting on the phone with some under informed help desk member.
