Thanks for joining this thread, @jadem. Let me provide additional information to fix multi-user issues.

We had to uninstall the prior version installed on the server computer. If the QuickBooks version 2022 is nowhere to be found after uninstalling the prior version, perform a manual clean install on QB 2022 to fix it.

Let's make sure everything is installed and set up properly. If needed we may need to reinstall some components. Aside from that, ensure to use QuickBooks Desktop version 2022 R3 for the multi-user to work perfectly.

If the issue persists, I suggest contacting our support team to check your account. They have the tools to find the root cause of your concern and find a fix.

Moreover, let me share this article to help set up a multi-user network so computers on your network can access your company files: Multi-user setup.

Fill me in if you have further questions about this matter. I'll be around to provide additional input to resolve your concern. Stays safe!