Hello kathyg3!
It seems that the update is not successful. Allow me to help you in fixing it.
You'll want to manually download the latest release, then install it. Follow these steps:
- Go to the Help menu and select Update QuickBooks Desktop.
- From the Options tab, select Mark All, then Save.
- On the Update Now tab and select the Reset Update checkbox.
- When you're ready, select Get Updates.
Once finished, close your QuickBooks Desktop, then relaunch it. Make sure to select Yes on the pop-up to install the updates.
Also, you'll want to install and run the QuickBooks File Doctor. It'll scan your QuickBooks Desktop as well as the file itself to resolve issues including installation errors.
If the same thing happens, I suggest you do a clean install of QuickBooks Desktop.
I included this article if you need help in fixing issues caused by a damaged file: Verify and Rebuild Data in QuickBooks Desktop.
Keep your posts coming if you need more assistance with this. Take care!
