Thanks for joining us here in the Community, Kim P1.
Allow me to provide additional insights into this printing W2 concern.
As mentioned by my colleague above, the stored cache in your browser is sometimes the reason that makes the program unresponsive. To get this issue sorted out, let's try printing using a private browser. Doing this will help us determine if the issue is browser-related.
Here are the different keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, you'll have to go back to your regular browser and then clear the cache to get rid of the junk files. You can also use other supported browsers as an alternative.
If the issue persists, I'd suggest contacting our Customer Care Team. They have the necessary tools to work with you to find out what exactly may be causing this issue.
Here's how:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
I've added this article to learn more about printing W2-s in QuickBooks Online: View and print employee W-2 forms.
Keep me posted on how your call goes. We're always here to help. Have a good one!
