Hi there, Ktaylor45.

This isn't the kind of impression that I'd like you to experience while using QuickBooks Desktop and we know how much time it can take when something isn’t working the way you need it. I also appreciate you for performing some troubleshooting steps to fix the issue. With this, I'll ensure you'll be routed to the right support team to assist you and resolve the problem as soon as possible. 

Since the issue continues to occur, I suggest contacting our QuickBooks Support Team again. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to deeply investigate the cause of the problem. Please know that we're currently receiving a high volume of calls/messaging and this may be the reason why chat is unavailable. However, you can still reach them from M-F 6 AM to 6 PM. I added this link so you can check our support hours to ensure you can connect with them immediately.

On the other hand, you can always upgrade your QuickBooks Desktop to the latest version so you can use other add-on services and be able to have the best experience while using QuickBooks Desktop. You'll have to ensure that you meet the system requirements to avoid any issues. You can click this article to view details on how you can upgrade your company file so it works smoothly newer versions of QuickBooks: Upgrade your company files after you switch to a new version of QuickBooks Desktop.

Then, I suggest updating your QuickBooks Desktop to the latest release to keep your software up-to-date so you always have the latest features and fixes.

Let me know if you need additional information about the details shared above. Just click the Reply button, and I'll get back to you.