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Buy nowI am now having this issue as of this morning. Have not previously had this issue but I have literally spent the better portion of the last 6.5hrs trying to resolve my issue. I have run QB File Doctor, I have run both Quick Fix my Program and Quickbooks Program Diagnostic Tool and Quick Fix my File from Quickbooks Tool Hub, I have tried copy and pasting my QB company file from the folder I had it in over to the desktop and tried opening it that way, I have tried updating my company file, I checked to see if I was on the current version of Windows(Currently on Windows 10 Ver 21H1, reluctant to update to Windows 11 as not sure if itβs compatible with QB desktop premier 2019). I have done just about everything Iβve seen/found on the QB community short of creating a new Windows admin user on my computer or deleting and reinstalling QB. I did try opening a sample company file on Quickbooks and was able to get that to open without crashing. Also I might mention that on the βNo Company File Selectedβ screen where you can select the company file you want to log in to, when I click on our company file(the same one weβve always used), rather than going to the login screen for that company file, I get a pop-up that says βQuickbooks canβt find your company file. Choose the βOpen or Restore Companyβ¦β command from the βFileβ menu to locate your company file. Error Code: Company File Not Found.β. So I go to the βOpen or Restore Company Fileβ option, find my company file, select and open it and then when Quickbooks prompts me to I enter the admin password and it starts to load for 2 seconds and then immediately crashes as it has been all morning. I went to the support link that was shared in this thread and tried to open a chat but for whatever reason, chat is unavailable(itβs only 2:45pm at the time of writing this, Message support hours are listed as 6a-6p so it should be working but itβs not which is inconvenient as _____(fill in the blank with your word of choice) since I need help ASAP). I am beyond infuriated with Intuit/QB Support and product at this point.
We have the software only, we did not opt for the annual subscription back in 2019 when we purchased our software⦠would it be if any benefit/help to me to just go ahead and get the 2020 or 2021 Desktop Premier software? Could that possibly solve my issue?
HELP!!!