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Hi there, @TerriH.
Thanks for following up with us and sharing additional details.
It sounds like the five computers aren't signed in to the same company file. The issue could be that the company file is in different locations, causing the other computers to be logged in the incorrect location. Let's make sure all computers are logged in to the same company file in the same location. You can do this by opening QuickBooks and clicking on the company file from the No Company Open screen. You should see the file location at the bottom of the company file list.
If you see that the computers are using different locations, let's go through the process of setting up a multiuser environment and ensure all users are connected on the same company file.
Here's how:
Please note: On a multiuser network, one computer hosts your company files. This is your server computer. Computers that connect to your network that don't host your company files are called workstations.
- If you haven't already, follow the steps to download and then install QuickBooks Desktop on your server computer.
- Follow the steps to set up folder permissions on your server computer. Make sure the folder with your company files has permission to be on your network.
- Make sure the user account you use to sign in to your server computer has Windows admin rights.
- After installing the Database Server Manager, follow the steps and use it to scan the folder that holds your company files.
- In QuickBooks Desktop, go to the File menu and hover over Utilities.
- Select Host Multiuser Access. Then hit Yes to confirm.
Check out further details about this process in Set up and install a multiuser network in QuickBooks Desktop.
However, if you feel you need a little extra help with the setup, please know that you can reach out to our Technical Support Team. Our tech support agent has the tools to screen share with you and complete this process for you. You can use the link I've included below to connect with an agent.
Once the multiuser environment is set up correctly, ensure each computer opens the company file from the host computer.
Please don't hesitate to let me know if you have any questions or concerns. I'm always here to lend a hand. Take care!