Hello, clmorra.
We want to make sure this is taken care of by the correct department. While the steps provided by my colleagues didn't remove the problem, the best team to help you out with this is our Customer Support team. They can check your account and provide additional troubleshooting steps or get this escalated for a fix.
Here's how:
- Go to Help and select QuickBooks Desktop Help.
- Click Contact Us.
- Press the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support
I'm always here if you need further assistance. I'm determined to help you succeed. Stay safe!
