Thanks for sharing the details you’ve done on your end, Mghenderson.

You’ll want to ensure that your Onedrive and password are set up and entered correctly. This way, you'll be able to log in to your QuickBooks Desktop on your laptop. If the same thing happens, we'll need to reset your admin password in QuickBooks. Here's an article you can refer to for more details on resetting your password for QuickBooks Desktop.

Please note that you can find all the info needed to sign in to your Customer Account Management Portal (CAMPS). If you have trouble signing in, reset your CAMPS password. If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. We can also use the Automated Password Reset tool.

In case none of these works, I'd suggest contacting our QuickBooks Support Team to investigate why you can't reset your password. They'll pull up your account in a secure environment and they're equipped with tools to determine the main cause of the issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Know that you can always visit our Help Articles page for QuickBooks Desktop in case you need some tips and related articles for your future tasks.

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.