Hi there, @ComputerCD.
I appreciate you getting back to us and sharing the result after performing the troubleshooting steps shared by my peers above. I'd like to redirect you to the best support group available to get this resolved right away.
Since all the troubleshooting steps didn't work, I recommend reaching out to our QuickBooks Support Team. One of our agents will investigate this further and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success, @ComputerCD.
