Thanks for following this thread, Steve_SHP.
Let me help ensure other users can install the QuickBooks. We’ll have to update the desktop program directly to the website and download the web patch from there.
Here’s how:
- Click here to access the Downloads & Updates page.
- From there, click the Country drop-down and choose your country (United States).
- In the Select Product drop-down, select the correct QuickBooks edition you’re using.
- Then pick your desktop version from the Select Version drop-down and tap the Search button.
- This will take you to the window that shows your product.
- From there, click the Get the latest updates link to launch it.
If the issue persists, perform a clean installation of the desktop program to start fresh. You can browse this article for detailed instructions: Clean install QuickBooks Desktop.
If none of these suggestions work, I recommend contacting our Technical Support Team. They’ll help you sign up to the list to receive email updates. This is also to ensure you’re in the loop about the progress of the investigation.
To reach them:
- Click the Help icon at the top menu bar and choose QuickBooks Desktop Help F1.
- In the Have a Question window, scroll down and tap the Contact us link.
- Go to the Tell us more about your question section to enter the issue or topic. For example, unable to launch the product update.
- Tap the Search menu to display the Get Phone Number or Start a Message button.
- Provide this number to expedite the process: INV-64180.
For future reference, let me share an article that will walk you through the process of how to: Update QuickBooks Desktop to the latest release. From there, you’ll learn about setting up automatic updates and performing the manual process. Includes some links to the release notes for each QuickBooks version.
Also, the links below will guide you on how to troubleshoot QuickBooks update errors or payroll.
Drop a comment below if you still need assistance running the QuickBooks latest updates. I’ll be glad to lend a helping hand. Have a good one.
