Thanks for following up with the Community, NickConder.

This isn't the experience I want you to have. I understand you've been contacting our Customer Care team, but I'd recommend continuing to get in touch with them. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

If you're having trouble receiving callbacks when requested in-product, you can try requesting one (or starting a chat session) from our website.

Here's how:

1. Go to our Contact Us page.
2. In the Which edition? drop-down list, choose your edition.
3. Enter a description of the situation in your What's your question? We'll find you the right help. text box.
4. Click Continue.
5. Select Have us call you for a callback or Chat with us to start an instant messaging session.
   

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!