Thanks for joining the thread, ml1237.

I'm here to help you with opening the company file for your client.

There are times when the company file won't open and no error message or warning. If you want to access QuickBooks files on a host or server computer, windows may prompt you to enter a network password. If this happens, you can either log in using the network password or turn off the feature. Do this on the server or host computer. I'll show you how.

1. Open Control Panel.
2. Choose Network and Sharing Center, then Change advanced sharing settings.
3. Expand the Profile type that you are using.
4. Under Network Discovery, select Turn on network discovery.
5. Under Password protected sharing, select Turn off password protected sharing.
6. Click Save changes.

Then, you can locate and open the company file:

1. Go to the File menu, click Open or Restore Company.
2. Select Open a company file, then Next.
3. Browse and locate the company file with file extension .qbw.
4. Choose Open.
5. If prompted, enter your user name and password.

You can review this article for more detailed information: Open a company file located on a remote computer.

If the issue persists, you can follow the extra troubleshooting procedures outlined in this resource: What to do if you can't open your company file in QuickBooks Desktop.

In addition, I've added this material if you need to add, edit, or remove user's access in QuickBooks Desktop: QuickBooks Desktop Users and Restrictions.

You can count on me if you need further assistance opening the company file. Just leave a comment below, and I'll get back with more details.