I appreciate the actions that you've taken to help get this matter sorted out, @Libbymontgomery.

Let me provide some insights about connecting the Venmo accounts in QuickBooks Online.

To start with, I'd like to ask what type of Venmo account are you trying to connect. Is it personal or business? Any further details about this issue are much appreciated so I can narrow down this concern.

Know that Venmo only allows the personal account to be connected with QuickBooks. If you're trying to connect a business account, you may consider reaching out to your financial institution. This way, you can submit a request for your business account to be connected with QBO.

If you're trying to connect a personal account and the problem continues, I'd suggest reaching out to our Customer Care Team. They have the tools that can check on your account and help fix this hurdle.

To do that:

1. Click on Help at the top menu bar.
2. Select on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

For now, you may consider manually uploading your bank transaction in QBO to get your work done.

Here's how:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
   
3. Select Browse and choose the file you downloaded.
   
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes.
8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

I'm also adding these links below to help you in connecting and categorizing your bank transactions in QBO:

• Learn how to add your bank and credit card accounts to automatically download recent transactions
• Learn how to review downloaded bank and credit card transactions and put them in the correct account...

Reach back out to me here if you need further assistance. I'll make sure you're taken care of. Have a nice day!