Let's make sure to fix the issue you're experiencing, Jackie1968.
You'll want to make sure that your office computer downloads and install the QuickBooks Tool Hub to fix the issue. To do this, follow the steps provided below:
- Close QuickBooks.
- We recommend you download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right or you can select About to view the version.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Once done, select the set of tools that address the type of problem you're experiencing. Go through this article for more details: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
If the same thing happens, you can check the folder permissions on your server computer and ensure that the folder holding your company files has permission to be on your network.
Then, make sure that the QuickBooks Database Server Manager is installed on your server computer. This way, your company files will be shared with other computers over your network without any issues. Next, set the Windows admin rights . This will let you change your firewall settings and folder permissions.
After that, scan your folder using the Database Server Manager to access your file over the network. Lastly, turn on hosting on your server computer. Here's how:
- Go to the File menu and hover over Utilities.
- Select Host Multi-User Access. Then click Yes to confirm.
In addition. here are the tasks that can perform single or multi-user mode. I've added this article for your reference: Features Available and Tasks You Can Perform In Single or Multi-user Mode.
Fill me in if you have additional questions about multi-user mode issues. I'll be right here to help you always.
