Once again I thank you for your quick replies, however, the problem still persists.  I received a $500 payment from a customer to be applied to future invoices.  When I saved and closed the payment I get a notice that states "Print Credit Memo" so that is what I choose to do and the customer is showing a negative $500 balance - that's good.  I have that credit memo printed out, but I am not able to go back to reprint it if I need to. I've tried all the suggestions I've received from ReeymondO and Jovychris-A, but still am coming up nada!