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Hey there, @MaryOfjord.
The steps that were shared above are intended for QuickBooks Online (QBO). This is the reason why you're unable to follow its details.
I'll walk you through the steps on how to find your list of credit memos in QuickBooks Desktop (QBDT). Here's how:
- Go to the Customers menu and select Customer Center.
- Click the Transactions tab.
- Right-click the Credit Memos from the list.
- Double-click the transaction to open, then select the Print icon if you wish to print it.
Additionally, you can also run several reports to tell where your company stands. These offer critical information about your business and finances.
That should do it. Just let me know if you need further assistance with this. I'll be more than happy to assist you.