Hello there, @slchanco.

I can see that you've posted twice in this forum in which my colleague BettyJaneB already answered your question. 

I just wanted to let you know that she already responded to your other post. To view her response, you can check this link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-quickbooks-was-unable-to-bac.... In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Tutorials. 

If there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day.