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Hi there, piejam,
In QuickBooks Online (QBO), converting a sub-customer to a project is irreversible. Thus, you're unable to convert a project into a customer.
You need to delete those projects and add then again as customers. Let me show you how:
- Go to the Projects menu.
- Select All statuses from the drop-down so you can see the list of projects.
- Click the arrow under Actions, then select Delete.
- Confirm the deletion process.
Once done, here's how to add a customer:
- Go to the Sales menu.
- Select the Customers tab.
- Select New Customer.
- Enter your customer’s info.
- Click Save.
Check out this link to learn more about organizing your customers: Add and manage customers in QuickBooks Online
Don't hesitate to leave a comment below if there's anything else I can do for you with QuickBooks. Just leave a comment below, and I'll get back to you.