Good day everyone.
Thanks for reaching out the Community about this matter. I want to ensure to get this license re-validation issue sorted out so you can get back to business.
The popup message that you received indicates that the license registration of your QuickBooks is damaged. To fix this we'll need to delete the EntitlementDataStore.ecml file.
Here's how:
- Close QuickBooks Desktop.
- Ensure that all QuickBooks processes are no longer running.
- Open the entitlement data folder for your operating system and version of QuickBooks.
- Right-click the EntitlementDataStore.ecml file and select Delete.
- Select Yes to confirm you want to delete the file.
- Open your company file and follow the instructions to register the application.
To learn more about this process, please refer to this article: Delete damaged EntitlementDataStore.ecml file to resolve license and registration issues.
If the issue persists after performing these steps, I'd suggest reaching out to our Customer Care Team. They have the proper tools to check on your account to verify what's causing the issue.
To reach them:
- In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact
- Choose QuickBooks Desktop.
- Click the issue or topic.
- Click the Green Phone button to see the support number.
This should help you get back on track. Fill me in if you need further assistance. I'll be here to help. Happy Holidays!
