Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
IamjuViel
QuickBooks Team

Reply to message

I appreciate the complete details you've shared, @LiAllPro.

 

Let me share additional troubleshooting steps to help you get rid of the error you've received. It's important to perform these on the main server or the computer where QuickBooks and the company files are saved. 

 

First, let's disable multi-user access. Here's how:

  1. Access your QuickBooks  company file as the Admin.
  2. Go to the File menu.
  3. Select Utilities.
  4. If Stop Hosting Multi-User Access is listed, choose Stop Hosting Multi-User Access.  This image shows the open File menu with utilities selected. You can see the Stop Hosting Multi-User Access option.

Now, let's create a back up copy of your company file. Then, download and install QuickBooks Tools Hub, then run the Quick Fix my Program. This is a built-in tool that auto-detects and auto-fix data damage issues within QuickBooks.

  1. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
  2. Locate the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. From the tool hub, click Company File Issues.
  5. Choose Quick Fix my File.
  6. Click OK when it completes and launch your QuickBooks.

Once completed, make sure to restart QuickBooks to ensure that all components are updated. Then, you can start updating your QuickBooks software. Here's how:

  1. Open QuickBooks.
  2. Choose the Help menu.
  3. Select Update QuickBooks.
  4. From the Update Now tab, click the Get Updates button

If the issue persists, you can proceed to Step 3 and 4 from this article: Fix company file and network issues with QuickBooks File Doctor.

 

Also, you can refer to these articles to help you resolve unexpected issues while working with hosting and multi-user mode

Don't hesitate to leave a comment below if you have follow-up questions or concerns. I'm always here to help.

Need to get in touch?

Contact us