Hi there, @PattiBertsch.

At this time, you can set a scheduled callback from your QuickBooks Desktop file to connect with a live representative. I can guide you with the process.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

For the support hours, you can check out this link: Contact QuickBooks Desktop support.

For more tips and resources while working with QuickBooks in the future, you can also open the topics from our help articles.

If you have any other questions, please let me know by adding a comment below. I'm always here to help. Have a good one!