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Welcome to the QuickBooks Community, kimberlee. I will be delighted to assist you. Here is a workaround you can do to remove this prompt:
- Log in to accounts.intuit.com.
- Click "Turn on" beside the Two-step verification.
- Click the "Turn on" button.
- Enter code, then click Continue.
- Enter the password, then click Continue.
- Click "Turn Off".
If the issue still persists, I encourage you to call our Support Team. They have to tools to investigate the matter more in-depth. Follow these instructions to connect with us:
- Go to the Help menu.
- Hit the Contact Us button
- Enter a brief description of the problem.
- Select "Let's Talk"
- Pick the "Get a call" option to connect with us.
Please let me know how it goes. If you need additional assistance, do not hesitate to comment below. My team and I will be here to help! Take care for now.