Hi there, potomacpc.
I want to make sure you'll get the best help possible.
Our engineers are fully aware of this issue with scheduled backups not working. Since I have a direct access to our product engineers. Let me personally pass them along this feedback to add this to their priority list.
For now, I would still recommend giving us a quick call so we can add your company information to our containment list. This way you'll be notified for the updates and progress of the investigation.
Here's how you can reach them:
- Visit this link: https://help.quickbooks.intuit.com/en_US/contactus.
- Select QuickBooks Desktop.
- Select the issue/topic.
- Click the Get Phone Number button to see the support number.
Please know that this issue is being treated with utmost urgency. Keep in touch if you have further questions about scheduled backups in QBO. I'll be sure to help in any way I can.
