Renaming the two files does not fix it. I still cannot open the software. It immediately crashes after the logo shows. Support is not willing to help without paying additional, which is crazy with software that is less than a year old. I don't understand how a 20+ year old product can still have this basic of an issue as to not even open correctly. Very frustrating as it's wasted hours and hours the last two days. I cannot do my job because I cannot get into our accounting software. Even uninstalling and reinstalling only got me in once. I cannot do that every time I need to check or update financials. Support is lacking, to say it nicely.