This is not what I want you to experience with QuickBooks, @jcarte01.
To get around this issue, I recommend contacting our Support team. This way, they can securely check your account with their proper tools and investigate the reason why you’re unable to log in to your account.
You can contact them through this link: https://quickbooks.intuit.com/learn-support/en-us/contact ensure to review their support hours in this article to know when agents are available so you’ll be assisted immediately.
Let me also share with you these articles that you can read to learn more about managing your intuit account and password:
In case you have any other concerns or follow-up questions, you can always tag me in your reply. I’ll be around to back you up. Take care and keep safe.
