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Replying to:
MarsStephanieL
QuickBooks Team

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Hi there, @SrSoln.

 

I appreciate the things you've done to fix this issue. Since it's still not working, I'd recommend contacting our QuickBooks Online care team. They can initiate a remote-viewing session and help you get to the bottom of this.

 

Here's how to contact them:

 

  1. Go to the ? Help
  2. Enter Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Schedule a Callback.

 

You may consider checking the support hours before contacting them to know what is the best time to call at your convenience.

 

You can let us know how it goes after contacting our Customer Care Team. You can also let us know in the comment section if you have other questions. Take care.

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